Customer Rating: 
Summary: Process, not product
Comment: I ordered an executive chair, and was sent a task chair. Sending it back was an expensive
proposition. They didn't send me a pro-forma invoice, or a chit for return postage, or a return
through UPS chit. Therefore, I had to pay to send it back at my cost, $25+/- It was damn near
prohibitively expensive, and I thought about just keeping the chair.
Customer Rating: Summary: Nice chair, but description is MISLEADING....
Comment: We just received this chair. It is firm yet comfortable, and very easy to put together, but keep in
mind that attaching the back of the chair to the bottom of a chair may be a challenge, as my spouse
had to jimmy the screws around a bit to get them to line up through the bottom's metal plate (about
1/8-1/4 inch "off"). It's very comfortable, and although the armrests don't move inward as I
thought they would (only height adjustable), you can actually screw the arms into the bottom of the
chair along an adjustable screw bar to adjust how far in/out you want the arms (good to know if
you're buying the chair for a large person). **SPECIAL NOTE: When Boss says this chair has a height
adjustable back, that isn't true. You can adjust the DEPTH, but the height of the back of the chair
is set and there aren't any other screw holes to adjust the height of the back of the chair. So, in
my case, the lumbar support hits a bit too low, but it still feels very ergonomic. If you need to
be able to adjust the height of the back of the chair for lumbar support, it isn't available on this
chair.
Yet overall, I feel this is a very good value for the $$. If I had wanted all
available chair bells and whistles, I would have ordered a $200 chair. The seat is very supportive
and the chair height adjustment works well.
